1. The Apple Store for Resellers lets you search by product. You can perform a wildcard search by typing the first few characters of a search item followed by an asterisk (example: MacBook*). Search will return any products that find a match within the Part Number, Product Name or Product Description fields.

Proposals

A proposal is a document that contains suggested products for purchase. To create and send a proposal to an authorized Purchaser via email, perform the following:

  1. Add items to your Cart. Enter the quantity required and click the “Add to Cart” button at the bottom of the page. You can also add an item to the Cart from the product details page by clicking the “Add to Cart” button.
  2. Review your Cart then click “Send Proposal” at the bottom right corner.
  3. Complete the Proposer information. Ensure that the Proposer’s name and phone number are correct, then enter the Purchaser’s email address—this is who will receive the proposal. You can add multiple email addresses separated by a comma. Add any comments you wish the Purchaser to see.
  4. Click the “Submit” button. The store will generate a unique Proposal ID, which you and others may use to search for the proposal or as a reference for your records.
  5. To see your proposals, click “Home,” then click “Proposals.” This will display all proposals created for your company.
    1. From the Proposals page, Proposers may:
      1. Search by Proposal Number, Creation Date, Proposer Name, or Proposal Status
      2. Delete proposals(only those created by you)
      3. View details of existing proposals
      4. Edit proposals(only those created by you)

    1. From the Proposals page, Purchasers may:
      1. Search by Proposal Number, Creation Date, Proposer Name, or Proposal Status
      2. Delete proposals(any for your company)
      3. View details of existing proposals
      4. Edit proposals(any for your company)

  6. Purchasers may convert a proposal to an order by first selecting a proposal and then clicking “Convert to Order” at the bottom right corner of the screen.

Templates

A Template is a way to save your frequently ordered products for quick access. To create a template:


  1. Add items to your Cart.
  2. In the bottom right corner of the Cart page, click “Create Template.”
  3. Enter the template name then click “Save Template.”
  4. The store generates a unique Template ID, which you and others may use to search for the template or as a reference for your records.
  5. To see a list of your templates and access them for creating proposals or orders, click “View All Templates” at the bottom right of the screen, or click “Templates” on the homepage.

Order by Part Number

If you would like to quickly create a Cart and already know the part numbers to add, perform the following::


  1. Select “Order by Part Number” from the Homepage.
  2. Enter individual part numbers in the rows provided. You may enter whole or partial part numbers (four characters or more), or enter in the first few characters followed by an asterisk to do a wildcard search. (Example: MA123/AA, MA12, or MA*.) If you require additional rows, click “Add 5 more rows” at the bottom of the page.
  3. Once you are finished entering part numbers, select “Add to Cart” to proceed to the Cart page.

Invoices

  1. Use the new Invoices feature to search, view or reprint duplicate invoices available on your account.

Coupons

  1. If you have a promotional coupon, enter the Promo Code in the space provided at the bottom of the Checkout page.

Checking Out

Only Purchasers have the access to complete a purchase. To purchase items you’ve put in your Cart, perform the following:


  1. Click the Cart icon in the upper right corner to review items in your cart.
  2. Click “Check Out.”
  3. Select your ship-to address.
  4. Enter your PO reference, if applicable.
  5. Review your order information on the “Verify Your Order” page, ensure that it is correct, and click “Order.”
  6. The Order Summary page provides you with a summary of your order, including your Order Number. You can download a PDF copy of your Order Summary from this page. Apple will send you an Order Acknowledgment email once your order has been processed.
  7. To see your order status, click “Order Status” on the home page. From here you can review your orders, check order status, and track deliveries. You can also view a summary of the orders you’ve placed in the last eight months.

Order Status

  1. When reviewing an order, you may see one of the status items below. Here is an explanation of each status:

  2. Order Received
  3. We have received your order.

  4. Processing Order
  5. We have received your order and are processing it.

  6. Replaced with New Product
  7. We constantly strive to bring you the latest technologies, and one of our innovations has affected you. After you placed your order, we introduced an upgrade to a product you wanted, so we replaced the product with the upgraded version.

  8. Under Review
  9. Your order is awaiting process completion of the payment method you have chosen.

  10. Sent to Manufacturing
  11. We're building your system according to your custom specifications.

  12. Action Required
  13. We are having trouble processing your order because it is missing important information. Please contact us to provide the necessary information and complete the order.

  14. Preparing Shipment
  15. We are preparing to ship your order to you, and we will notify you by email when it ships. Unfortunately, at this point, we are not able to change or cancel your order.

  16. Partially Shipped
  17. Part of your order has left our warehouse. The rest of your order will ship as soon as it's ready.

  18. Shipped
  19. We have shipped your order to you. If you haven't received it yet, you can track your shipment from the order status page.

  20. Electronically Delivered
  21. Your software download or activation key has been delivered. Check your confirmation email for more information about how to use your product.

  22. Complete
  23. All the items in your order have been fulfilled. If you haven't received your order yet, you can track your status on the order status page.

  24. Cancelled
  25. Your order has been cancelled. We invite you to place a new order on the Apple Store for Resellers.


Track Shipments

  1. You can view tracking information by signing in to the Apple Store for Resellers and selecting “Order Status” from the Homepage. If you ordered multiple items, you will find links to the tracking information for each line item that has been shipped.

  2. Click the tracking number to view the status of your package. Tracking information may not be immediately available. Please note that some carriers may not provide tracking information.


Expedited Shipping

  1. Expedited shipping is available to U.S. and Canadian customers where supported. If expedited shipping applies to your order, the shipping method options will be displayed on the cart page for selection, if desired. Additional charges will apply.

Request a Return

To request return of a product online, you have two options:

  1. You can request a return by clicking on the Request Returns link on the homepage.
  2. Complete the request form presented there with the required information and submit to Apple

Alternatively, you can request a return when viewing a specific order via Order Status

  1. Click on the Order Status link on the home page, enter your order number or PO number.
  2. Select the products you need to return and follow the steps.

You will receive an email confirmation of your submitted request and an RMA Report email once your request has been reviewed by Apple.


Order Status
  1. When reviewing a return request, you may see one of the status items below. Here is an explanation of each status:
    1. In Process
    2. Your return request has been submitted and is being processed by Apple

    3. Cancelled
    4. Your return request has been cancelled

    5. Rejected
    6. Your return request was rejected because it was missing required information or does not meet Apple's return policy. The RMA Report email you receive will detail the specific reason(s) for rejection.

    7. Completed
    8. Your return request has been reviewed and processed by Apple. Please refer to your RMA Report email for further details

    When reviewing an RMA (Return Material Authorization), you may see one of the status items below. Here is an explanation of each status:

    1. Open
    2. Your RMA has been created, but no product has been received by Apple against this return to date.

    3. Cancelled
    4. Your RMA has been cancelled. If you still need to return product to Apple, please submit a new request.

    5. Partially Completed
    6. Some items on your RMA have been received by Apple. Other items on the RMA remain open.

    7. Completed
    8. All items on your RMA have been received by Apple.